Support

FAQ's

How to download FluidNexus?

  1. You can download Novus Nexus current release of products by using password protected (http) link DOWNLOAD.
  2. Alternatively, user can request for ftp (FTPS protocol) login to download current as well as old release of the Novus Nexus products.

How to access ftp.novusnexus.com?

Novus Nexus™ supports exchange of data using ftp.novusnexus.com. Please request for getting login userid/password to support@novusnexus.com.

Since, our IT support partner for ftp.novusnexus.com supports only FTPS protocol, users need to use any FTP client which supports FTPS protocol. We officially recommend using FileZilla for uploading/downloading data from the ftp server (See FileZilla FTPS Settings). User’s are free to use any other FTP client supporting FTPS protocol. If you are using different FTP client, please write to us at support@novusnexus.com. and we will try to help you to update the settings.

Notes:

  1. FTPS protocol is unsupported on MS-DOS command prompt.
  2. There is a list of various FTP client tools free/commercial on Wikipedia FTP Clients List.
  3. FTPS uses SSL to establish an encrypted connection when you are transferring content, by establishing a secure connection this ensures that the content of the files and your username and password remain protected.

FTP settings for FileZilla?

  1. Click the File menu. See image below.
  2. support1

  3. Click Site Manager.This will popup dialog shown in image below..
  4. support2

  5. Click New Site.
  6. Give name ftp.novusnexus.com.
  7. Fill out the settings:.
    • Host: ftp.novusnexus.com
    • Port: Leave blank
    • Protocol: FTP – File Transfer Protocol
    • Encryption: Require explicit FTP over TLS
    • Logon Type: Normal
    • User: User id provided by Novus Nexus™.
    • Password: Password provided by Novus Nexus™.
  8. See the above settings image below.
    support3

  9. Click on Connect.
  10. The first time you connect using FTPS, you will get an Unknown certificate pop up. This is expected behavior. Check the box Always trust certificate in future sessions and you will not get this prompt again.

FTP settings for WinSCP?

Winscp
Please refer above image to fill settings

  1. Fill out the settings:.
    • File protocol: FTP
    • Encryption: TLS/SSL Explicit Encryption
    • Host Name: ftp.novusnexus.com
    • Port: Leave blank
    • User Name: User id provided by Novus Nexus™.
    • Password: Password provided by Novus Nexus™.
  2. Click on Login